© GOLDEN MEAN BOOKS, Désirée Delaloye - 2018, unless stated otherwise. All rights reserved.

TERMS & CONDITION

CUSTOMER CARE
  • Golden Mean Books (GBM) is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are available and pricing is true and correct. Every effort has been made to ensure that this web site is free from errors or omissions. 

  • PLEASE NOTE: As GMB is an online bookstore; our primary means of communication with you will be via the email address listed on your GMB order. GMB will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting GMB.

PRIVACY & SAFETY
  • Your privacy and maintaining the confidentiality of your personal information is very important to us. This page sets out how we handle your personal information including the collection, storage, use and disclosure of your personal information, how you can access and change your information, as well as provide us with feedback.

  • As an Australian business we are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and any other applicable Australian privacy legislation.

  • In addition, we offer an online shop to people across the world. This includes persons located in the European Union (EU) and/or United Kingdom (UK). We deliver services to persons located in the EU/UK in accordance with EU General Data Protection Regulation (GDPR).

  • By using our services you consent to the collection, storage, use and disclosure of your personal information in accordance with this Information Handling and Privacy Policy.

  • GMB does not store financial information such as credit card numbers or personal information such as social security numbers on this website or in any of its administrative records. All payments are taken by third party companies with their own privacy policies.

  • If you have provided GMB with information about another person, then you are required to tell that person that you have done so, that they have a right to access their information, and that they can refer to this page for information on how GMB will handle their personal information, including their rights to request corrections to, or removal of, their information on our database.

  • GMB uses your personal information to provide, manage and administer our services to you and operate an efficient business. We may be contacting you with any questions relating to your request.

  • If you have provided your contact information to us and opted into receiving communications from us, GMB will from time to time contact you with information about our products or services. When we contact you it will usually be by email; occasionally it may be by telephone. After you have subscribed to our newsletter, if you do not wish to receive any further marketing material from us, you can contact us at any time to let us know, and we will cease contacting you with such marketing. You can contact us via the contact form To unsubscribe, you may also click the ‘unsubscribe’ link at the bottom of any of our newsletters.

  • If you subscribe to any of our services and/or otherwise consent to us contacting you, we will never share, transfer, lease, rent or sell your details with or to anyone.

  • GMB will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss from unauthorised access, modification or disclosure. GMB will keep your personal information for as long as it is required to provide you with the services you requested from us and to comply with legal requirements. If GMB no longer requires your personal information for any purpose, including legal purposes, we will take reasonable steps to securely destroy your personal information.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

 

  • You can ask GMB for access to the information that we hold about you at any time. Simply contact us to make your request. Once we have identified you as genuine we will inform you regarding the details.

  • GMB will take reasonable steps to ensure that your information is accurate, complete and up to date. However it is your responsibility to notify us when your details change. If you believe any information that we hold about you is inaccurate, incomplete or out of date, please contact us and we will amend your records.

 

YOUR PRIVACY ONLINE

 

  • GMB uses ‘cookies’ to collect data to help us determine which pages are most popular, peak usage times and other information which helps us make our website easier and more efficient for you to use. When you visit our website we may set a cookie on your machine so that when you next visit our website it links to your personal information that is stored on our system.

  • You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. However if you decided not to display cookies then you may not be able to gain access to all the content and facilities on this website.

 

LINKED SITES

 

  • This website may be linked to third party sites. GMB is not responsible for the privacy practices or the content of third party sites. You should check the privacy policy of any third party site you visit, including how it may be amended from time to time.

RESOLVING ANY CONCERNS OR COMPLAINTS

  • You can contact us at any time if you have any questions, concerns or complaints about anything on this page or about how your personal information has been or will be handled.

 
 
WHOLESALE INQUIRIES
  • We welcome wholesale inquiries. Please get in touch via the contact form. Wholesale details will be available upon evaluation of your request.

 
PAYMENTS – METHOD & CURRENCY

We accept:​

  • Credit / Debit Cards

  • PayPal

  • Offline Payments

  • All our prices are in Australian dollars (AUD) and include GST (Goods and services tax) for Australian residents.

 
AMENDMENT OF THIS POLICY
  • We may amend this policy from time to time. Any amended form of this policy will be updated on our website, and we will include the date at which the policy was updated.

  • We encourage you to check back to this page to see amendments.  04.09.2018