© GOLDEN MEAN BOOKS, Désirée Delaloye - 2018, unless stated otherwise. All rights reserved.

SHIPPING & RETURNS

 
SHIPPING POLICY
  • Once we receive your order we verify it, complete invoicing and prepare your item(s) before we dispatch. 

  • Items that are in stock will ships within 2 - 3 business days.

  • We are unable to combine multiple orders after the payment for the first order is processed. 

  • All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends. 

  • Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.

  • If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.

  • If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.

PROBLEMS WITH YOUR DELIVERY
  • We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the carrier/couriers when delivering e.g. company name, level, suite etc.

  • Unfortunately, you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

RESHIPPING 

  • If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.

 
RETURN & EXCHANGE POLICY
  • Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If for any reason the product you have purchased arrives faulty please contact us and send us some photos of the packaging and the books. We will then establish how to best resolve the issue.